Privacy Policy

We are the Food Bank of Contra Costa and Solano. We are a 501(c)(3) non-profit organization.

The Food Bank of Contra Costa and Solano (Food Bank) shares your concerns about privacy. In order to better protect donor and website user privacy we are explaining our information practices and the choices you can make about the way your information is collected and used.

The website address is: https://www.foodbankccs.org/

By visiting and/or using this website, you accept the practices described in this Privacy Policy.

Although most changes are likely to be minor, we may change this Privacy Policy from time to time. We encourage visitors to check this page for any changes to the Privacy Policy. The Food Bank reserves the right to revise this privacy policy. This policy was last updated on March 29, 2022.

If you have any questions about this Privacy Policy please contact us at:

Food Bank of Contra Costa and Solano
Mailing Address: 4010 Nelson Ave. Concord CA 94520
Email: info@foodbankccs.org
Phone: 1-855-309-FOOD (3663)

What personal data we collect and why we collect it

By default WordPress (the content management system that this website is built on) does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users (such as website administrators).

This site does collect personal information when a user submits one of our website forms.

We keep information submitted through our web forms indefinitely and use it solely for the purpose of contacting you for customer service purposes.

We do not sell any personal information.

Forms

If you fill out a contact form, or another form on this site (such as our CalFresh inquiry form, or any of our other service forms) we will collect your name, email address, phone number and other basic contact information and details you provide through the form. We collect this information solely for the purpose of contacting you and fulfilling your request.

Donation Form (Classy)

Personal information provided to make a donation or fill out an online form will not be sold or shared with anyone other than the Food Bank and the payment processor to securely process your transaction.

Our donation form is hosted by Classy. When you make a donation your name, contact information and payment information is collected directly from Classy, a secure donation platform. We do not collect or store your credit card information on this website or our website servers. Classy has its own privacy practices.

Learn more about Classy’s Privacy Policy.

Our donation form also integrates with 360 Match Pro By Double the Donation to make gift matching easy for our donors. Double the Donation (360 Match Pro) has its own privacy practices.

Learn more about Double the Donation’s Privacy Policy.

Volunteer Sign Up (HandsOn Connect)

Information provided by volunteers and visitors will be used by the Food Bank to coordinate and track volunteer projects and to communicate with volunteers about Food Bank opportunities and activities. Such information will not be used for commercial, personal, or unlawful purposes.

Our volunteer management is powered by HandsOn Connect. When you sign up to volunteer for an event we will collect your basic contact information through the HandsOn Connect signup form. HandsOn Connect has its own privacy practices.

Learn more about the HandsOn Connect Privacy Policy.

Event Ticketing (OneCause)

Our event ticketing and event fundraising management platform is powered by OneCause. When you sign up for an event or fundraiser we will collect your basic contact information through the OneCause event form. OneCause has its own privacy practices.

Learn more about the OneCause Privacy Policy.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. All uploaded files are usually publicly accessible.

Cookies

This website, like all websites, uses cookies to give users a better experience. Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide analytics services on the website (“third party cookies”).

WordPress Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Learn more about WordPress Cookies

Pardot Cookies

To see a fill list of the cookies that are set by Pardot please visit this Pardot Cookie and Activity Tracking resource.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Videos

This site contains videos embedded from third party video hosting services such as Vimeo and YouTube. These services have their own privacy practices.

Learn more about YouTube Privacy (Google) and YouTube Policies.
Learn more about Vimeo Privacy.

Analytics

This site uses Google Analytics. Google Analytics gathers information that helps us understand how visitors interact with our website, which allows us to create a better experience for our visitors.

Google Analytics may install the following cookies:
utma / utmb / utmc / utmt / utmz / ga / gat / gid

You can opt out of Google Analytics by installing the Google Analytics browser add-on.

Learn more about Google Analytics and privacy.
Learn more about Google Privacy Practices related to partner sites.

By default WordPress does not collect any analytics data.

Who we share your data with

By default WordPress does not share any personal data with anyone.

We use Google Analytics, a third party analytics tool. Please see the section above titled “Analytics” for details about Google Analytics, opt out instructions and links to their privacy practices.

If you sign-up for our newsletter we will collect your email address through our Newsletter service provider, Pardot, and video email service, ThankView. If you shared your cell phone number with us, we may also send SMS/MMS messages from time to time through ViewSpark. You may unsubscribe or opt-out of any newsletter mailings, email marketing or SMS/MMS messaging at any time using the unsubscribe link in the email.

Learn more about Pardot’s Permission Based Marketing Policy and Pardot’s Security, Privacy and Architecture.
Learn more about ThankView’s Privacy Policy.
Learn more about ViewSpark’s Privacy Policy.

How long we retain your data

We keep contact form entries, donor contact information, volunteer contact information and analytics records indefinitely.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you have ever filled out a web form or contact form you may contact us to request that your information be removed from our database. All requests will be fulfilled.

If you are located in certain parts of the world, including California and countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

European General Data Protection Regulation (GDPR)

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

Request access to your personal data;
Request correction or deletion of your personal data;
Object to our use and processing of your personal data;
Request that we limit our use and processing of your personal data; and
Request portability of your personal data.

You also have the right to make a complaint to a government supervisory authority.

California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it.

The CCPA also requires us to provide a list of the “categories” of personal information we collect. In the last 12 months, we collected the following categories of personal information from California residents:

Identifiers (like your name and contact information); such as the information you submitted if you used our contact form. We use this information to contact you at your request.
Geolocation data (such as your location based on your IP address); which may be collected through analytics or spam detection tools.

If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to:

Request to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, the categories of third parties we share it with, and the specific pieces of information we collect about you;
Request deletion of personal information we collect or maintain;
Opt out of any sale of personal information; and
Not receive discriminatory treatment for exercising your rights under the CCPA.

Please note that we do not sell any personal information we collect to any third parties. The details above are provided to inform you of your rights.

Contact information